Privacy & Data Protection
Privacy Policy
Last Updated & Effective: May 2026
Zero Feed Access Guarantee: We never ask for, view, access, or store your camera's live video streams, cloud clips, or account passwords. Your video privacy is governed exclusively by your device manufacturer's official platform.
1. Overview & Service Scope
Security Camera Serve provides independent technical setup assistance over the telephone and via online chat. This Privacy Policy details what information is collected when you browse our site or request setup assistance, and how that information is handled.
2. Information We Collect
Contact Information You Provide: When you place a phone call to +1-888-319-4424 or submit a support request, you may provide your name, phone number, general location, and details about the security camera models you own.
Technical & Usage Data: Like most web applications, our servers automatically log standard internet diagnostics including device browser type, IP address, approximate geographical region, and referring pages for site performance and security analysis.
Strict Non-Collection: We do NOT collect, record, or request access to your live camera feeds, recorded clips, Wi-Fi security keys, or primary account master passwords.
3. How We Use Collected Information
Information gathered during support calls is used strictly to provide guided technical setup, answer device compatibility queries, route calls efficiently to technical specialists, and improve service quality. We do not sell your personal information to third-party data brokers.
4. Third-Party Platforms & Cloud Services
Once your camera is connected to Wi-Fi, your video feeds, motion clips, and smartphone app settings are hosted directly by your device manufacturer's cloud infrastructure (e.g., Amazon/Blink, Ring, Arlo, Google Nest). Please consult your manufacturer's privacy documentation for details on their data storage terms.
5. Data Retention & Your Rights
Call notes and support records are retained only as long as necessary to maintain setup continuity, typically up to 24 months. You have the right to request deletion or modification of your contact records at any time by contacting our support desk.
6. Policy Updates
This Privacy Policy may be modified periodically to reflect updated operational practices or regulatory changes. Updates are posted immediately on this page with a revised effective date.